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  • Q - Where should I wait for the bus?
    - Calgary Tower - Base of the Calgary Tower by the blue City Centre Information sign. - Listed Hotel - Front of hotel or Lobby
  • Q - Seating, Special Needs, and Smoking
    We follow these simple steps: All tour seating is based on a first come, first choice. HST will make every effort to accommodate a variety of special needs. Advisement of the special needs must be made prior to the tour date. Smoking is prohibited during the driving portions of the tour. Patrons are welcomed to smoke in designated outside smoking areas, at all stops.
  • Q - Is my Service Dog allowed in the bus? - Service Animals
    - Service dogs are permitted on our tours if they wear an identifying vest and the owner carries an identification card. - Pets are not permitted.
  • Q - What happens in the event of inclement weather?
    - No matter what the weather is (rain or shine, sleet or snow), we provide our tours. - We can cancel the activity without adherence to the cancellation period only if weather conditions; governmental action; unforeseeable or unavoidable external circumstances endanger or make carrying out the activity impossible or substantially more difficult.
  • Q - Are your vehicles (van) wheelchair accessible?
    We are sorry, our vehicle are not wheelchair accessible.
  • Q - Are there washrooms in the vehicle?
    Sorry, there are no washrooms in the vehicle, but we have quiet few photo opportunity stops on our way, and some stops are with the outhouse or outdoor toilets (no running water), and some washrooms with running water.
  • Q - Do you offer discount on 2nd or multiply trips?
    Yes, we do. For every 2nd full day tour with us, we offer $10 discount for every person.
  • Q - Are small children and infants free of charge?
    It's only six available seats in our small vehicle & our prices are set with no discounts. So, doesn't matter what - one person or six people - infant, youth, adult or senior - No Discounts.
  • Q - What to Bring?
    - Camera (spare memory and spare battery), - Sunglasses, - Sunhat, - Hand Sanitizer, - Drinking Water, - Insect Repellent.
  • Q - About Weather, Clothing & Footwear?
    You might experience any kind of weather while you are here, so check the forecast and Dress Appropriately. Summer season: - comfortable clothing - if is cold or rain, be sure to bring extra layers, poncho/rain jacket. - comfortable runners, walking, or hiking shoes. Winter season: - comfortable, warm clothing with additional layers, be sure to bring a hat and mitts/gloves, - lightweight footwear that effectively keeps your feet dry and warm.
  • Q - While on-board?
    As everybody likes to sit in a nice and clean vehicle, we are trying our best to keep our service vehicles clean, safe, disinfected and in good shape. - Coffee, Soft Drinks, Ice Cream, and Food are not allowed. - Only Re-sealable water bottles are permitted.
  • Q - Do we have to pay admission to Royal Tyrell Museum?
    No. Admission to Royal Tyrell Museum is included in price of tour.
  • Q - How long will take to reach our first stop Horseshoe Canyon?
    The driving distance from Calgary to Horseshoe Canyon is around 125 km and takes approximately one hour and 20-30 minutes. (1 hr. 20-30 min.)
  • Q - Do we have a time to hike Horseshoe Canyon?
    No. This is short stop for the little break, washroom & photo opportunity, but at HooDoo stop, you have time to wonder around.
  • Q - Were are we going to have a Lunch?
    During the summer time, the option for the lunch is at Royal Tyrrell Museum Cafeteria, and trough the rest part of the year is in downtown of Drumheller. And also, you can bring your own lunch.
  • Q - Do we have to pay admission to Banff National Park?
    No. Admission to Banff National Park is included in price of tour.
  • Q - Is Moraine Lake a part of the trip?
    At moment we can't tell you for sure. We are in process to find out, what is our status. Starting 2023 season Federal Government are implementing new Rules & Regulations for visitors in Lake Louise Area including Moraine Lake. What types of vehicles are permitted on Moraine Lake Road?  Commercial buses and vans are permitted to travel Moraine Lake Road. The road will be accessible to authorized vehicles 24 hours per day, 7 days per week. Commercial buses and vans are defined as commercially registered vehicles that can transport 11 or more persons, including the driver, and are used for the purpose of transporting persons. We have 7 passenger vehicle including the driver, so we don't know yet. As a small tour operator for 24 years, we think that will not be fair to cut our service in that area.
  • Q - What types of vehicles are permitted on Moraine Lake Road?
    Commercial buses and vans are permitted to travel Moraine Lake Road. The road will be accessible to authorized vehicles 24 hours per day, 7 days per week. Commercial buses and vans are defined as commercially registered vehicles that can transport 11 or more persons, including the driver, and are used for the purpose of transporting persons.
  • Q - How I should dress for this Banff & Lake Louise trip?
    You might experience any weather while you are here, so check the forecast and Dress Appropriately. The key to being prepared for almost any weather conditions you may encounter anywhere in the mountains - is clothing you can layer. Be sure you have a windproof/waterproof layer to wear on top of your other layers if necessary.
  • Q - Were are we going to have a Lunch?
    In Banff Town. It's many choices there - from fast-food, food courts to fine restaurants.
  • Q - Do we have to pay admission for Head-Smashed-In Buffalo Jump site?
    No. Admission to Head-Smashed-In Buffalo Jump site is included in price of tour.
  • Q - Were are we going to have a Lunch?
    At Frank Town, the local bar & grill "Pure Country" or at "General’s Quarters" Steakhouse lounge in Pincher Creek Town.
  • Q - Is any specific time to do Calgary City Tour?
    Yes, our Calgary City Tour starts at 10:00 am from any Pick-up location in downtown of Calgary.
  • Q - What is Calgary City Combo Tour? 
    It's our Regular Calgary City Tour plus the extra time of 1.5-2 hours for any reason (Lunch, Attractions, Activities or Shopping),
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